Complaints
Rural Finance North trading as Country and Commercial Finance Ltd is an Appointed Representative of Rural Finance Ltd and as such adopts Rural Finance Ltd complaints policy.
Rural Finance Ltd and Country and Commercial Finance Ltd are committed to providing high quality service. We acknowledge that it may not be perfect for every individual, so we have set up the following complaints procedure.
For complaints relating to Motor Finance Discretionary Commission Arrangements, please go to the heading Motor Finance Discretionary Commission Arrangements Complaints to find important information regarding your complaint.
Get in contact with us:
Telephone Number: 01978660360
Email: compliance@rural-finance.co.uk
Post: 5 Wilkinson Court, Wilkinson Business Park, Wrexham, LL13 9AE
Clarification
As Rural Finance is a regulated Credit Broker we work alongside dealerships, manufacturers, and Finance Companies so we will need to assess who the complaint is in relation to.
If the complaint is in relation to the goods purchased, dealership, manufacturer, or Finance Company we will not hesitate in taking your complaint to the provider with your authorisation.
If the complaint is regarding the service, we have provided we will adhere to this complaint procedure.
Eligible Complaints
Eligible complainants are those who have a potential claim against a firm based whereby it believes they have suffered a financial loss due to poor advice or service that are:
a) Private Individuals
b) Companies within the EU definition of a microenterprise
c) Charities with an income of under £1,000,000
d) Trustees of a trust with assets of under £1,000,000
The Financial Conduct Authority complaints rules apply to complaints: Made by, or on behalf of, an eligible complainant.
a) Relating to regulated activity.
b) Involving an allegation that the complainant has suffered, or may suffer, financial loss, material distress or material inconvenience.
c) Not resolved by close of business on the day following receipt.